We will support you with the storage and distribution of your products in Europe, Australia and the United States. You can choose to apply operational solutions separately, or in combination with other services. Promotional Products. Request your end customer to … vidaXL cooperates with prominent partners and has an international network of branches. All services will be provided in the English language. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. Our customer service is excellent. Company information. One of the panels was badly stained, and the other has a small cut. Non existent customer service I purchased a product from VidaXL and then I received an email from the freight company telling me that the product was damaged. Do you, as an enterpeneur, have a clear view of which products youâd like to offer, but do not know where to start? Sign up for vidaXL partner. You can unsubscribe at any time. You can make use of our chat to get an answer. Good feeling vidaXL wants to give customers a good feeling and an extraordinary shopping experience. VidaXL has awful,awful, awful customer service! A large part of our range is based on Knock Down packaging, which means the parcels are suitable for delivery by courier services. Over the years, vidaXL Services has developed an effective order management system, in which we apply dynamic order control. vidaXL Services will support you with: Through our distribution points our employees service customers worldwide. Delivery and returns are always free. I have received nothing. We keep control over every link in the chain, which allows us to influence the choice of materials and parts, packaging and distribution, and ensure the quality of our products from a to z. vidaXL Services will help you with the communication about your products, text and images. In which of the following categories does your answer fits best? First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts. And of course, if something goes wrong (as we are human, after all) we promise to resolve the issue to your satisfaction. ... vidaXL uses cookies to provide you a better user experience and more relevant advertisements. vidaXL can offer you the best deal on the most popular products, because we control the complete production, which allows us to keep the costs low. We control the design and packaging of the products. Hej Robert, Så bra att du har god service från oss alla gånger, vi hoppas att det fortsätter så. Our customer service agents have all the product information, insight into stock and the status of your order. This was in May. Shipping & delivery. Return. With all our experience, knowledge and resources, we can help your business with every single activity you can imagine. Should problems occur, they are solved as quickly as possible. Order. vidaXL is an international online retailer. Mary Kingsleystraat 1 5928 SK Venlo . Opening times: Monday to Friday from 09:00 am - 17:00 pm (CA time) Telephone. Opening times: Monday to Friday from 09:00 - 17:00 Check out what 379 people have written so far, and share your own experience. Customer service My account. By continuing to use this website you agree to our use of cookies. Got it! By continuing to browse the site, you accept our cookies. Email. Where are you waiting for? check_box_outline_blank. That makes us your go-to partner for increasing your sales, traffic and brand awareness. Quality Customer Service. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Return. Shipping & delivery. We use cookies in order to provide you with a better browsing experience. I rang the freight company and they said that the box was damaged and the product is missing and that … You've already flagged this Reply from vidaXL. You can reach us by phone from Monday to Friday. Payment. vidaXL Services is the starting point to improve your business. vidaXL helps you to design, develop, promote and sell any product you have in mind. You can make use of our chat to get an answer. vidaXL has a strong online presence and representation on local marketplaces, price comparison websites and other online marketing and sales channels. Chat Stel je vraag via onze chat. I agree to the . Return. Products . Je kunt je product retourneren via je account of het herroepingsformulier. Chat. You can make use of our chat to get an answer. Get in touch with our Customer Service or find the answer in our FAQ. Shipping & delivery. Opening times: 14:00 pm - 17:00 pm. Hoe retourneer ik mijn bestelling? Auction information. Phone number: 00442038085745. * — Select — 1. vidaXL webshop (ordering / … Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. Order. Discount is only valid on vidaXL branded products. Return. I would advise and prospective buyer of Inflatable Body boards to avoid this product and the company supplying it vidaXL. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a … Chat. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. vidaXL is a true marketplace, in which you can discover all sorts of things. Step 2: Send a request for missing parts to vidaXL CS and include: Order number; SKU with missing parts; Step 3: vidaXL CS will provide you with a part list. Opening times: 9:00 am - 12:00 pm (CA time) Phone number: 0018888540723. Product information. Sign-up. Chat . I bought two tables on auction. Terms and Conditions. I ordered a sunbed. Auction information. By continuing to browse the site, you accept our cookies. We also offer our products (and yours as well) through several marketplaces, such as eBay, Amazon and other local marketplaces. Your day starts around 08.00/08.30 as a Customer Service Employee for the Nordic markets. Auction information. GLS tracking says that the sunbed was delivered to me. Joe Lovelady (an unhappy customer) Useful. As I purchased via overstock.com, I tried to request parts via my order on overstock, but Vidaxl.com does not offer parts replacement via overstock. All services will be provided in the English language. > I didn't placed an order yet. vidaXL respects your privacy. vidaXL offers its customers a 30-day cooling off period. Next to this, we offer you various services related to technology, logistics and customer support. Always got best service. Email* Password* visibility. vidaXL Partners portal . Product information. Furthermore, our team of translators will supply you with product information in no less than 23 languages. more information Accept. Before sending an email, please pay attention to the following: Chat is only available on https://b2b.vidaxl.com for the following 2 reasons and only if no tracking information is available for the order: Please visit the related pages for more information about the process. Service will not be directly provided to the end customer. Unfortunately I lost 400.00 dollars, however, they have lost my business over a lifetime! I am really disappointed with the client service and handling of this errand by vidaXL. I received my order and the bedside tables were not as described and not good quality. I sent two further emails to the customer service… Always got best service. We zijn bereikbaar van … Our customer service department always tries to help in the best way possible - if you are still having issues with your order we would like to hear from you, and help you further. Your day starts around 08.00/08.30 as a Customer Service Employee for the German market. First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter in the escalation queue. Share. Reply. Want to know more? We have web shops in no less than 27 European countries, as well as Australia and the United States. I have tried everything. Customer service. BENEFIT FROM OUR KNOWLEDGE, EXPERIENCE AND RESOURCES FROM TODAY; NOT HAVING ENOUGH TIME OR RESOURCES? account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. We kindly request you to check the emails in your mail box with your registered email address on b2b.vidaxl.com. Terrible experience. We have a lot of experience in advertising on these networks. vidaXL Services will help your company grow along within our vidaXL network and benefit from our experience as an online retailer. Do you agree with vidaXL’s 4-star rating? Using special software, we will create graphical impressions of your product. I can not stress this enough, DO NOT BUY from Vidaxl. Our customer service agents have all the product information, insight into stock and the status of … You can easily return your product through your account or through the Withdrawal Form. The product must be completely specified to its intended use (Fit for Purpose). Telephone. Seller guide. We are more than happy to answer your questions and tell you more about vidaXL Services. We are now in August and I still haven't gotten my second table. vidaXL customer service AiBi 1 review. vidaXL understands the entire chain, from production to sales. If you have any questions about a product, shipping or payment, our customer service agents are always ready to help you out in your native language. We ask you not to use the chat function available on vidaXL Webshops (vidaxl.nl and equivalents) as this is meant for B2C customers and the B2C customer service team will not be able to assist you. Trying to speak with customer service at Vidalx.com is impossible, as the phone number provided on overstock is never answered. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Confirm Password* visibility. What can we improve so it will be (more) likely that you would recommend vidaXL? Return We offer a 30 day cooling off period for vidaXL products. Get in touch with our Customer Service or find the answer in our FAQ. vidaXL uses cookies to provide you a better user experience and more relevant advertisements. When it comes to the quality of our products, we have one fundamental idea. Sometimes, our team will contact you for some issues. I ordered 2 wicker garden recliners, which both were missing parts. They sent back an email through Overstock saying that I exceeded my 30 days so unfortunately I could not return the vidaXL chase lounge chairs. Share. I bought my wife an illuminated make up mirror from Vida XL as a Christmas present. Vida XL pretend that it was sent though GLS. vidaxl.com - Found 0 Employees, 5 Phone Numbers and 4 Emails. Product information. Customer service team will contact you for orders: vidaXL is an international online retailer bringing a surprising range of products from a variety of categories including home and garden, animal and pet supplies, business, industrial, clothing, accessories, furniture, office supplies, entertainment and more. Order. The dimensions of parcels have been optimized and all products are packaged in such a way that transport damage is kept to a minimum. I have been Vidaxl Customer for quite long time, and I can only say good things, never experience bad customer service. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. Due to the size of the boxes, and the current lock down, it is not possible for me to drop these boxes off at a depot. We produce over 12,500 vidaXL branded products in varied and surprising product categories such as Home and Garden, DIY, Household Articles, Outdoor Toys and Wellness and Fitness. Payment. We safeguard the quality of your products by listening to customers, and continually measuring customer satisfaction based on the reviews that they can leave for every product. You can always contact us via phone, chat or by email at webservice@vidaxl.dk. I sent three requests through the Vidaxl website specifically the “return item” from my account, no response. Customer Service My account. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. If the customer requests return and refund, follow the Standard Return page. Our customer service agents have all the product information, insight into stock and the status of your order. De bedenktijd voor vidaXL producten is 30 dagen, binnen deze bedenktijd mag je je product retourneren. If you can’t find the answer there, send an email to webservice@vidaxl.com.au. Start exploring our possibilities from today! vidaXL offers customers good service. Please direct your email to the correct email address depending on your query as described below. Explore our vidaXL services! Terrible experience! IT’S OUR PLEASURE TO HELP YOU OUT. We offer our customers a large and surprising product range through our online shopping platform. Unfortunately, there is no real customer support or phone number. You can reach us by phone from Monday to Friday. Customer Service. New Products. Order. They are not compliant with customer rights laws. Already have a vidaXL partner account? Customer Service Procedure. vidaXL Services will help you to develop and package a large product range. Please check our FAQs to find an answer to your question. Unfortunately the illumination part of the mirror failed recently and after checking the batteries and connections etc (all fine) I contacted the Vida XL to report the fault. Contact Us. Opening times: Monday to Friday from 09:00 - 17:00. Shipping & delivery. VidaXL Marketplace International B.V. Customer Service My account. Get in touch with our Customer Service or find the answer in our FAQ. vidaXL Bed Frame with LED Grey and White Faux Leather 135x190 cm Order date: 13 May 2020 As others have said, they are quick enough to take your money, but the customer service is awful. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a privacy breach of data under the GDPR law. order never received and no customer service. View our Privacy and Cookie statement or opt-out. The customer service rep's solution is just to perpetually reschedule these pick ups. To learn more and to turn off cookies visit our Cookie Policy. Useful. i cannot access my account on the vidaxl website. COVID-19. Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto. delivery address is not completed or correct. automatically processing multichannel orders. Service will not be directly provided to the end customer. Customer service My account. Share. Auction information. One arrived in wrong color, the other one didn't arrive at all. Therefore, if within the 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item or even if you’ve changed your mind, you can return it for a refund. vidaXL offers customers good service. No problems I will just return them, not so simple. How do I return my order? "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." COVID-19. Product information. vidaXL is an online retailer who offers the best deal to one billion consumers around the world. Payment. Send an email to webservice@vidaxl.com.au. Reply ... day 9 the other side of that and noting and I really needed this order I won't order from this company again very poor customer service Useful. Payment.
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